Refund policy

Refund & Return Policy

Last updated: October 19, 2026

We want you to feel confident shopping with Bella Boutique Collective. If something isn’t quite right, eligible items may be returned according to the guidelines below.

Return Window

Return requests must be initiated within 7 days of delivery.

The return window begins on the date your tracking information shows the order as delivered.

If your order arrives in multiple packages, the return window begins when the final package in the order is delivered.

Once your return request has been approved, the item must be shipped back within 7 days of the return request.

Return Eligibility

To qualify for a return, merchandise must be:

  • Unworn and unused

  • In its original condition

  • Returned with all original tags attached

  • Returned in the original clear garment packaging with the SKU label when applicable

Items that do not meet these requirements may be declined or may be subject to a 20% restocking fee.

Exchanges

Bella Boutique Collective does not currently offer exchanges.

If you would like a different size, color, or item, please return the eligible item according to this policy and place a new order for the item you prefer.

Final Sale & Non-Returnable Items

For hygiene, safety, or supplier-return restrictions, the following categories are final sale and cannot be returned:

  • Beauty products

  • Bodysuits

  • Face masks

  • Intimates and lingerie

  • Jewelry

  • Swimwear

  • Items specifically marked Final Sale

Final-sale items are not eligible for refund unless the item arrives damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • An incorrect item being shipped

  • A damaged item

  • A verified product defect or fulfillment error

Original shipping and handling charges, if any, are non-refundable.

Please do not send a return without first receiving return instructions from Bella Boutique Collective.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the item and any damage or defect

We will review the issue and provide the appropriate next steps.

Refund Processing

Once your return is received and inspected, please allow approximately 5–7 business days for return processing.

If your return is approved, your refund will be issued to your original payment method.

After a refund is issued, your bank or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution.

We will send you a confirmation once your return has been processed.

Order Cancellations

Orders begin processing quickly.

Cancellation requests may be submitted shortly after an order is placed, but cancellation cannot be guaranteed once fulfillment has begun.

If your order can no longer be canceled, you may request a return after delivery if the item is eligible under this policy.

Return-to-Sender & Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned to sender because of an incorrect, incomplete, or undeliverable address may require additional processing before a refund can be issued.

Original shipping charges, when applicable, are non-refundable.

How to Start a Return

To request a return, contact:

Bella Boutique Collective
Email: hello@bellaboutiquecollective.com

Please include your order number and the item or items you would like to return.

Do not mail merchandise back before receiving return authorization and return instructions.

Questions?

If you have questions about whether an item is eligible for return, please contact us before sending the item back.

We’re happy to help.